OUR PRIVACY POLICY

In common with all shopping websites, we collect personal information from you when you when you shop online at this site and may also do so in conjunction with competitions or prize draws.

We use this information to make your shopping or competition/prize draw experience easier. We need it to process your orders, inform you of any delays or problems and to send you details of special offers, promotions and new releases. For competitions and prize draws we need to be able to inform you if you have won and also send you any prizes which you may have won.

The information we collect is your name, your e-mail address and telephone number for communication purposes, your invoice and delivery address so we can send goods or a copy of our catalogue and other publications of ours to you together with your credit or debit card details when you place an order.

    • We are committed to protecting your privacy.
    • We use the latest server technology to ensure information is protected to highest standards.
    • We never store credit or other payment card details.

DATA PROTECTION

Christopher Ward (London) Limited is a registered user under the Data Protection Act.We do occasionally make names and addresses (but never e-mail addresses) available to companies whose products we think may interest you, unless you have not told us not to. If you do not wish to receive such offers please e-mail us at mailingoptout@christopherward.co.uk with your account number or name and address.

There are only four other circumstances where we may share some of your data with others:

1 With agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or assist us in the service we provide to you. In these instances, we only provide them with the information they need to perform their function and they may not use the information for any other purpose.

2 In the event that our business assets are ever sold to or purchased by another company. Our data records are part of our business.

3 To outside research companies whom we may ask to contact you directly for your opinions on our products and services. Again, we only provide them with only the information they need to perform their function and they may not use the information for any other purpose.

4 Data analysis companies, customer support specialists, webhosting companies and fulfilment companies e.g companies that co-ordinate mailings. Such third parties may be provided with access to your personal information if needed to perform their functions but only to the extent needed to perform their function and may not use such information for any other purpose.

You can rest assured that any checks we carry out are only done to confirm your identity and that your credit rating will not be affected.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.If you have any questions about your personal data or our privacy policy, please contact us at privacy@christopherward.co.uk.

To see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer

Christopher Ward (London) Limited, 1 Park Street, Maidenhead, Berkshire, SL6 1SL, United Kingdom

THIRD PARTY LINKS

This website may contain links to or from other websites. These other websites are outside our control and not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may be different to ours.

We encourage you to read the privacy policies of the other websites you link to or from our website or otherwise visit.

USE OF COOKIES

We use cookies to help us to administer this website. We will not use cookies in combination with your personal information without your prior consent.

We use cookies for a number of purposes to allow us to provide some of the mechanisms for online shopping, to see how our website is being used so we can improve the site and to enable traffic monitoring.

What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. On the various websites operated by the Christopher Ward brand we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on Christopher Ward, you need to have cookies enabled . If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but you are able to manage these by using the specific instructions for each individual browser ( or mobile phone provider, where applicable).

Cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors that can sometimes occur on websites.

They are not computer programs, and cannot read other information saved on your hard drive. They cannot be used to disseminate viruses, or get user’s e-mail addresses etc.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in – (please note that we’re not responsible for the content of external websites).

We’re giving you this information as part of our initiative to comply with recent EU legislation, and to make sure we’re honest and upfront about your privacy when using our website.

Our Cookie Policy

To make full use of the online shopping and personalised features on Christopher Ward, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from any website operated through the Christopher Ward brand, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for:

Ad Track, Affiliate These cookies show us how you found our website and which website you came from. This lets us establish which marketing initiatives are most effective. They also allow us to reward external websites for directing you to us.

Pref This is to do with safe browsing and is enabled on all browsers by Google to forewarn them of potentially dangerous sites. When you go on to any Google sites it is automatically installed. It does not contain any customer data apart from browsing history.

CookieID cookies This cookie allows our web servers to respond to your actions on Christopher Ward . For example “Add to basket” or general browsing through the website. The website would not work for you if these cookies were not present.

fromAd cookie We use this cookie to determine if you arrived at Christopherward.co.uk, Christopherward.com, Christopherward.eu, Christopherward.ch, Christopherward.sg, Christopherward.hk or ca.Christopherward.com by clicking on a advertising link on external websites, we will reward these sites for directing you to us.

Beginning with _ut These cookies enable Christopher Ward to use Google analytics. This software helps us take and analyse visitors to christopherward.co.uk such as visitor numbers and how effective our marketing efforts are. All this information helps us improve the website for you. This data is used by Christopher Ward and Google and is never shared and doesn’t contain any confidential information.

Christopher Ward Social Share Buttons

If you ‘share’ content to friends or ‘like’ Christopher Ward through one of our social network profiles e.g Twitter, you may be sent cookies from these websites. We have no control over the settings of these cookies; we suggest that you check the privacy policy of these third party websites.

adestra_ctrk This is to enable us to track the performance of our e-mail campaigns. After a customer has clicked through an e-mail link, a cookie is added to their session and then this is recorded in the reporting tools of Adestra’s conversion tracking reporting tools.