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60|60 Guarantee
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60-day free returns
If for any reason you’re not happy with your watch, you have up to 60 days to return it free of charge, either by ordering a returns pack or, if you’re outside the UK, by requesting a refund for your shipping charges from our Customer Services team.
For a full, no-quibble refund or replacement, the watch must be in perfect, unworn condition and accompanied by all its original packaging and paperwork.
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60-month (5-year) movement guarantee
It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss-made movement at its heart. However, if it does develop a fault within five years, we’ll be happy to repair or replace the movement.
You can return the watch to us for diagnosis either by ordering a returns pack or, if you’re outside the UK, by requesting a refund for your shipping charges from our Customer Services team.
Quartz battery replacements are not considered a movement fault.
Not all mechanical issues are considered faults. We recommend regular watch Servicing at 3-4 year intervals to keep your watch in good working order: Book a service or repair
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Does bracelet resizing affect my 60|60 Guarantee?
No, resizing does not affect the 60|60 Guarantee, but please include any bracelet links that have been removed when returning the watch.
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Does engraving affect my 60|60 Guarantee?
No, engraving does not affect the 60|60 Guarantee. Should you wish to return the watch for a refund, please note that we can’t refund the engraving charge you originally paid.
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Can I delay the guarantee start-date for a gift?
No, unfortunately we can’t offer this – the guarantee starts on the date that you receive the item.
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Is the 60|60 Guarantee transferable if I pass my watch on?
Yes. If the new owner can contact us with the original purchase information and paperwork, we will honour the 60-month (5 year) movement guarantee if the movement is found to be faulty and the watch was originally purchased within that time.
- Contact us
- 44 (0)1628 763 040
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9am - 5pm
Monday to Friday
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- Contact us
- 44 (0)1628 763 040
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9am - 5pm
Monday to Friday
- Help and information
- FAQs
- 60|60 Guarantee
- Gifting
- Delivery & Returns
- Service & Repairs
- Owner Handbooks
- Contact us
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Discover Christopher Ward
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Where we came from and where we're going
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Military, corporate and bespoke watch projects
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Our Programme helps young people fulfil their world-class potential
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Regular news, reviews and updates
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For the committed – an independently run place to discuss Christopher Ward
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A very British brand partnership
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Book a personal shopping trip to our luxury showroom
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Preview and request a copy of our complimentary magazine
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