60:60 Guarantee

Investing in a Christopher Ward watch means enjoying a lifetime of support and service, starting with our famous 60:60 Guarantee – one of the most comprehensive guarantees in the world of watchmaking.

60-day free returns

If for any reason you’re not happy with your watch, you have up to 60 days to return it, in perfect condition, free of charge and receive a replacement or full refund by return with no quibbles.

Return a watch
60-month (5-year) movement guarantee

It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss-made movement at its heart. However, if it does go wrong within five years, we’ll be happy to repair or replace it.

Book a service or repair
Does bracelet resizing affect my 60:60 warranty?

No, resizing does not affect the 60:60 warranty, but please include any bracelet links that have been removed when returning the watch.
Does engraving affect my 60:60 warranty?

No, engraving does not affect the 60:60 warranty. Should you wish to return the watch for a refund, please note that we can’t refund the engraving charge you originally paid.
Can I delay the guarantee start-date for a gift?

No, unfortunately we can’t offer this – the guarantee starts on the date that you receive the item.

Customer Services